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WOLVESGIRL1
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Message 1 of 2
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HP ENVY 5020 MAGENTA WONT PRINT AFTER REPLACING CARTRIDGES

Microsoft Windows 10 (64-bit)

Hi

Had my 5020 for just over a year and replaced cartridges for first time recently. New cartridges wont print magenta.

Done all steps as recommended - reinstalled software, aligned everything, removed device and re-added, manually cleaned around cartridges and still nothing!

Any ideas how I can fix this problem?

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Message 2 of 2
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HP Recommended

HP ENVY 5020 MAGENTA WONT PRINT AFTER REPLACING CARTRIDGES

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printerAt this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

 

HP has checked your product information, including the product and serial numbers, to determine your warranty results. The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this 

 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.
Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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