01-19-2020 12:10 PM
I bought Dell Inspirion 15 3000 (laptop Intel Core i3, Windows 10 Home). I connected "HP ENVY 5530 e-all-in-one-printer series" through printer add in Windows 10. I can print photos but any Word documents print blank page.
I uninstalled and reinstalled printer. I also downloaded HP Print and Scan Doctor to diagnose the printer problems. No errors were detected but I cannot print Word documents still. Please help!
Solved! Go to Solution.
01-19-2020 01:10 PM
Hi @CY10 ,
Welcome to the HP Support-Community.
I can print photos but any Word documents print blank page.
Does the printer make printing noises when you try to print a Word document?
Please try a copy directly on the printer. Does the copy contains black ink?
I believe there is a problem with the black cartridge.
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01-19-2020 01:49 PM
Thank you for the reply.
Black and color cartridge work perfectly when I print photos and PDFs. But Word documents print either blank or fainted scratched pages.
I read windows 10 and hp printer incompatibility issue. Downloaded Envy 5530 into computer as website guided. Rebooted then tried print again but still the same result.
01-20-2020 03:03 PM
Thank you so much!!! It was black Ink cartridge as you mentioned. My old laptop prints documents so I thought it's ok. But as soon as I changed Black ink cartridge new laptop prints perfect Word and Excel documents... like magic 🙂