@normalblastew, I understand. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team. I would request you to contact them for further assistance.
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
KUMAR0307 I am an HP Employee
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