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HP Recommended
HP ENVY 5530
Microsoft Windows 7 (64-bit)

I have an HP ENVY 5530 purchased 6 months ago. It has been working fine up to last week.

 

When I try to print photographs on to 180gsm A4 glossy paper the printing process appears to start before the paper has been properly fed - resulting in a third of the image not being printed. 

 

The amount of image printed varies so I am assuming this is not a calibration problem, but more likely a slippage on the paper feed.

 

I have printed full page photos on the same paper successfully for the past 6 months so the paper is OK.

 

The printer will print on to uncoated 90gsm paper with no problem.

 

How do I rectify this fault?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The troubleshooting steps in the document here may help resolve the paper feed issues for glossy paper on your HP Envy 5530.  I would suggest cleaning the rollers as described in solution two.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

2 REPLIES 2
HP Recommended

The troubleshooting steps in the document here may help resolve the paper feed issues for glossy paper on your HP Envy 5530.  I would suggest cleaning the rollers as described in solution two.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Thanks Bob.

 

I contacted HP Helpdesk who suggested printing 50 blank sheets to warm up and clean the rollers.

 

I have an InstanInk contract so I first had to get them to credit me with 50 copies!

 

This appears to have solved the problem for the moment - although I will use your suggested fix if it occurs again as that appears to be a more long term solution

 

 

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