cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
608
Flag Post

Solved!

HP ENVY 5530 not printing properly on gloss paper

HP Recommended
HP ENVY 5530
Microsoft Windows 7 (64-bit)

I have an HP ENVY 5530 purchased 6 months ago. It has been working fine up to last week.

 

When I try to print photographs on to 180gsm A4 glossy paper the printing process appears to start before the paper has been properly fed - resulting in a third of the image not being printed. 

 

The amount of image printed varies so I am assuming this is not a calibration problem, but more likely a slippage on the paper feed.

 

I have printed full page photos on the same paper successfully for the past 6 months so the paper is OK.

 

The printer will print on to uncoated 90gsm paper with no problem.

 

How do I rectify this fault?

2 REPLIES 2
Highlighted
Level 16
Level 16
33,078 26,458 2,404 8,548
Message 2 of 3
Flag Post
HP Recommended

The troubleshooting steps in the document here may help resolve the paper feed issues for glossy paper on your HP Envy 5530.  I would suggest cleaning the rollers as described in solution two.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks Bob.

 

I contacted HP Helpdesk who suggested printing 50 blank sheets to warm up and clean the rollers.

 

I have an InstanInk contract so I first had to get them to credit me with 50 copies!

 

This appears to have solved the problem for the moment - although I will use your suggested fix if it occurs again as that appears to be a more long term solution

 

 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation