HP ENVY 5540 series. Dialog box for colour printing is missing after reeinstalling printerprograms.

[Ann-Mari]

Hi,

After reinstalling printer programs it is only possible to make monochrome printings. There is no longer provided a dialog box where you can choose greyscale or colour printings. Making colured copies is working perfectly as well as colour printing from other computers. The other computers have a dialog box for greyscale and colour printings.

How do I solve this in the easiest way.

[TEJ1602]

@Ann-Mari, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ann-Mari]

Hi and thank you for your kind answer,

The problem occured when I had to reinstall the printer programs from the HP website.

After that I have tried to solve the problem by reinstalling it a few times more, but the dialog box for grey scale and colour printing is still missing.

Now I have solved the problem by reinstalling the printer programs from the CD I got when I bought the printer.

I think you must have a slight problem in your printer programs on the web, so I think many other users will have the same problem.

Kind regards

Ann-Mari

[TEJ1602]

@Ann-Mari

Happy to hear that.  

If you need further assistance feel free to reach out to us.  

Have a great day ahead!