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Message 21 of 43
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HPenvy 5544  whengoing to preferences to get colour an error message - application property sheet page may not function properly

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Message 22 of 43
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Hi @Sheila861

Welcome to the HP Support Community. 

 

Did you try to install the printer using the TCP/IP port as mentioned in my previous post?

Kindly try the steps provided and let me know how it goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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Message 23 of 43
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Using the IP address of the printer did work! Thank you for this suggestion!

Kumar0307 suggested this fix.

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Message 24 of 43
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@lourob

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

You may click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Message 25 of 43
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No. I did not think I would be able to do this myself. I am 86 and have nobody to help at the moment with not being able to have  visitors. After looking on Youtube I think I am willing to have a go.

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Message 26 of 43
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Tom

 

Many thanks.  Your advice got the job done.

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Message 27 of 43
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Funpalace

Glad to have been of help - my printer still seems to be working ok.

Tom

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Message 28 of 43
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No  , I didn't try as I was worried about doing it.  I did try following Youtube but I got an error message. I used print and scan doctor and it curedit.

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Message 29 of 43
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@Sheila861, @Tom4824

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

You may click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Message 30 of 43
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I have tried everything in the thread, including the "Hostname" option, nothing is working. Again, if I print a test page...it prints in color. If I print the printer information from the printer, it prints in color. However, no matter what program I print from, it is still printing in grayscale. I have a box that says "Print in Grayscale", it is not selected. HELP, I am burning through the black ink trying to get this to work. It was printing in color a week ago.

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