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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Message 41 of 43
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After a Win 10 update, my HP Envy 5540 All-In-One Color printer was no longer printing in color.

I tried everything, but after I pieced recommendations from several sources, including customers and moderators, I finally figured it out.

You don't have to delete the driver, just replace it by going to Device Manager -> Printers

 

FIX FOR HP ENVY 5540 COLOR PRINTING

Go to DEVICE MANAGER / PRINTERS 

Right click on the HP Envy 5540 icon and select Update Driver.

Select Browse my computer for driver software.

Select Let me pick from a list of available drivers on my computer.

Select Microsoft IPP Class Driver.

Click on Next.

I now get the option to print in black & white, or in color when clicking on Printer Properties.

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Message 42 of 43
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Thank you so much, it worked! I can't tell you how long I've been trying to resolve this issue!! 

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Message 43 of 43
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ENVY 5540 in the time of Corona Virus : suddenly lost ability to print colour, and no means of switching off greyscale. Lost half a day messing around with it to no avail. Missed deadline for posting documents and sodding Bank Holiday on Monday - so it's curtains for me. Queue for half an hour at Tesco to get new colour cartridge thinking that was the problem (risking CV-19 and arrest by police for violating lockdown - as I'm over70).  Yards of people with same problem on Website, but suggested remedies not working. Despair - absolute despair - until I found the lovely Asmita and her suggestion re. IP address. God bless her. It seems to have worked. But why did this happened in the first place? I though I was going to have to go out and buy a new printer. And it was an essential item, officer

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