cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 3 0 0
Message 21 of 43
Flag Post
HP Recommended

HPenvy 5544  whengoing to preferences to get colour an error message - application property sheet page may not function properly

0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
11,985 11,978 751 913
Message 22 of 43
Flag Post
HP Recommended

Hi @Sheila861

Welcome to the HP Support Community. 

 

Did you try to install the printer using the TCP/IP port as mentioned in my previous post?

Kindly try the steps provided and let me know how it goes.

 

Keep me posted.

KUMAR0307
I am an HP Employee

0 Kudos
Highlighted
New member
4 4 0 0
Message 23 of 43
Flag Post
HP Recommended

Using the IP address of the printer did work! Thank you for this suggestion!

Kumar0307 suggested this fix.

0 Kudos
Tags (2)
Highlighted
HP Support Agent
HP Support Agent
11,985 11,978 751 913
Message 24 of 43
Flag Post
HP Recommended

@lourob

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

You may click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Highlighted
New member
3 3 0 0
Message 25 of 43
Flag Post
HP Recommended

No. I did not think I would be able to do this myself. I am 86 and have nobody to help at the moment with not being able to have  visitors. After looking on Youtube I think I am willing to have a go.

0 Kudos
Highlighted
New member
1 1 0 0
Message 26 of 43
Flag Post
HP Recommended

Tom

 

Many thanks.  Your advice got the job done.

0 Kudos
Highlighted
Author
Level 2
10 8 0 2
Message 27 of 43
Flag Post
HP Recommended

Funpalace

Glad to have been of help - my printer still seems to be working ok.

Tom

0 Kudos
Highlighted
New member
3 3 0 0
Message 28 of 43
Flag Post
HP Recommended

No  , I didn't try as I was worried about doing it.  I did try following Youtube but I got an error message. I used print and scan doctor and it curedit.

0 Kudos
Tags (2)
Highlighted
HP Support Agent
HP Support Agent
11,985 11,978 751 913
Message 29 of 43
Flag Post
HP Recommended

@Sheila861, @Tom4824

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

You may click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Highlighted
New member
1 1 0 0
Message 30 of 43
Flag Post
HP Recommended

I have tried everything in the thread, including the "Hostname" option, nothing is working. Again, if I print a test page...it prints in color. If I print the printer information from the printer, it prints in color. However, no matter what program I print from, it is still printing in grayscale. I have a box that says "Print in Grayscale", it is not selected. HELP, I am burning through the black ink trying to get this to work. It was printing in color a week ago.

0 Kudos
Tags (1)
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation