• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-01-2020 01:50 PM

HP Recommended
Product: HP ENVY 5541 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer HP  ENVY 5541 All-in-One Printer

The printer will no accept my new genuine, bought direct from HP ,black ink.  Infact this is the second one it will not  accept.

I managed to get one to work a few months ago and it printed 18 pages, black, then said i was out of ink !!

I ve cleaned the connections, done a hard reset etc, nothing.

 

Any ideas before I ditch HP for good. 

 

Never had a HP printer before and this will be the last as nothing but trouble. 

The printer is about 3 years old and i ve printed about 150-200 pages in total.

1 REPLY 1

‎06-05-2020 01:46 AM

HP Recommended

Hi @KEVERS

Welcome to the HP Support Community. I'd be happy to assist you.

 

What is the exact error message?

 

Kindly perform the steps mentioned in this document to resolve ink cartridge related issues. 

 

If the issue persists, kindly contact the HP Support in your region regarding service options as the ink cartridge is still under warranty.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.