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‎11-26-2016 07:31 AM

HP Recommended

My problem is, i get message of "out of paper" but i have paper in the writer. Idon´t know what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2016 12:45 PM

HP Recommended

Thank you it helped >Problem solved.

 

View solution in original post

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2 REPLIES 2

‎11-27-2016 12:09 PM

HP Recommended

@Brink1

 

Thanks for reaching out to us on HP Support Forums. I read your post and understand that you have an HP ENVY 5544 All-in-One Printer and it does not pick up paper though there is enough paper in the printer for use. I'd like to help you with this case. 

 

I recommend you to perform the following steps to isolate the issue and arrive at a solution:

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please try to print now and check. If the issue persists then these solutions are explained in detail in this document: http://hp.care/2foP5Ay. Feel free to let me know how it goeI'm Im always here to support. Cheers!

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‎11-27-2016 12:45 PM

HP Recommended

Thank you it helped >Problem solved.

 

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