cancel
Showing results for 
Search instead for 
Did you mean: 
DundeeDave
New member
1 0 0 0
Message 1 of 2
58
Flag Post
HP Recommended

HP ENVY 5640 suddenly stopped printing from imac (still prints from mobile devices)

HP ENVY 5640
macOS 10.15 Catalina

My HP Envy 5640 has suddenly stopped printing wirelessly from my imac despite still doing so from mobile devices.

The imac can see it is there but will not connect.

When trying to add the printer again the message

Unable to connect to ' Hp ENVY 5640 series [E6F624]. _ipps. _tcp.local.' due to an error

comes out.

Anyone any ideas?

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 426 526
Message 2 of 2
27
Flag Post
HP Recommended

HP ENVY 5640 suddenly stopped printing from imac (still prints from mobile devices)

Hi @DundeeDave

Welcome to the HP Support Community. I'd be happy to assist you.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Check the connectivity between the printer and the MAC

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation