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HP ENVY 5646 e-All-in-One Printer not printing right after cleaning

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HP ENVY 5646 e-All-in-One Printer

Hello, my printer is not printing right, its missing lines etc.  So i did the steps to clean the heads etc 3 times and the colour prints out solid, but the black ink is not printing solid. Can anyone give me advise?? 

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Hi @S-T-E-P-H

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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