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HP ENVY 5660 not printing magenta

HP ENVY 5660
macOS 10.14 Mojave

I just bought a new HP Tricolor cartridge, ran the alignment and noticed that magenta wasn't printing. I ran three clean printhead runs then followed the advice given on this thread but still, magenta will not print. Yet under ink supply levels, all read as full.

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HP ENVY 5660 not printing magenta



Welcome to the HP Support Community.


It could be a case of defective new ink too. Do you have another new tricolor cartridge? If not, I recommend you to contact the HP Support Team as this could be a hardware issue. If you do have another new tricolor cartridge, do try and check if you're able to print magenta.




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If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!





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