11-16-2019 06:18 PM
I just bought a new HP Tricolor cartridge, ran the alignment and noticed that magenta wasn't printing. I ran three clean printhead runs then followed the advice given on this thread https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-ENVY-5660-color-print/td-p/6940377 but still, magenta will not print. Yet under ink supply levels, all read as full.
11-19-2019 09:04 AM
Welcome to the HP Support Community.
It could be a case of defective new ink too. Do you have another new tricolor cartridge? If not, I recommend you to contact the HP Support Team as this could be a hardware issue. If you do have another new tricolor cartridge, do try and check if you're able to print magenta.
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