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MARJEUX
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HP ENVY 5660 not printing magenta

HP ENVY 5660
macOS 10.14 Mojave

I just bought a new HP Tricolor cartridge, ran the alignment and noticed that magenta wasn't printing. I ran three clean printhead runs then followed the advice given on this thread https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-ENVY-5660-color-print/td-p/6940377 but still, magenta will not print. Yet under ink supply levels, all read as full.

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HP ENVY 5660 not printing magenta

@MARJEUX

 

Welcome to the HP Support Community.

 

It could be a case of defective new ink too. Do you have another new tricolor cartridge? If not, I recommend you to contact the HP Support Team as this could be a hardware issue. If you do have another new tricolor cartridge, do try and check if you're able to print magenta.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

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