01-06-2020 03:15 PM - edited 01-06-2020 03:56 PM
Print jobs from the computer or copies from photobed and feeder come out blank. Tried all the steps listed on other boards even though I didn't see a lot of success from others either. Printer is brand new and this is the first time I've tried to use it.
It prints all test pages for the printer screen just fine. No problems with the print head alignment page or printing diagnostic page so the ink is working but not for print jobs or copies
UPDATE: I re did the step of deleting the software from the computer and downloading it again for the third time and now it only prints color. No black ink comes out
01-09-2020 10:43 AM
Welcome to the HP Support Community. I'd be happy to assist you. This seems like an issue with the black ink cartridge. Let us try these steps:
Try making a standalone copy in color and check if that works.
Check the estimated ink levels
On the printer control panel, touch the Ink icon to display the current estimated ink levels.
Clean the ink cartridges
On the printer control panel, swipe the display to the left, and then touch Setup.
The Setup menu displays.
Swipe the display up, and then touch Printer Maintenance.
Touch Clean Cartridges.
If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
Print a Print Quality Diagnostic report
- On the printer control panel, swipe the display to the left, and then touch Setup.
- The Setup menu displays.
- Touch Reports, and then touch Print Quality Report. Examine the color blocks for defects
Also, try making a copy in black.
Hope this helps! Keep me posted.
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