HP ENVY 7640 remove and reinstall indicated ink cartridge, making sure it is correctly installed, an

[aekatz]

Just went to change the empty HP 62 cartridge. Inserted the new one and received the following: "Remove and reinstall indicated ink cartridge, making sure it is correctly installed, and then touch OK." . Checked Community Support and followed several suggested RESET procedures. SAME MESSAGE. Did the reset several times and finally put another new cartridge in and it is accepted and printing. What do I do to have the defective one replaced???

[TEJ1602]

@aekatz, Welcome to HP Support Community!

Well, we've got your back. Not to Worry!

Please reach out to the HP Support in your region regarding the replacement options. I will share the contact details in private. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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