cancel
Showing results for 
Search instead for 
Did you mean: 
HOFF13
New member
1 0 0 0
Message 1 of 2
56
Flag Post
HP Recommended

HP ENVY PHOTO 6255

IPhone
iOS

I have this printer purchased 4/2019 and may have used it 8 times.  I am trying to print a picture and it has horizontal lines on it about every 3/4 of an inch.  I am hoping this is not an example of how poorly HP products have become.  What's the issue? 

Tags (2)
1 REPLY 1
HP Support Agent
HP Support Agent
6,261 6,248 456 499
Message 2 of 2
21
Flag Post
HP Recommended

HP ENVY PHOTO 6255

@HOFF13, Welcome to HP Support Community!

 

I understand you have print quality issues on the printer. Let us try to isolate the issue first, here is what we can do-

 

Which application are you trying to print from? Does the print preview look good?

Have you tried making photocopy on the printer?

What happens when you try to print regular text documents?

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Also, you can try the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation