09-08-2019 11:05 AM
My HP ENVY Photo 7858 is only printing blank pages. Prior to it only printing blank pages it was printing with gaps and with text fading. I checked the ink levels, thinking we were running low on ink and the ink levels were good. I selected “clean cartridges” at least 20x and still prints out blank pages. I have selected to align the cartridges, clean the smears and yet each page is blank. I have selected to print various reports and they too are blank. I have tried doing a reset of the printer and it’s still printing blank pages. I have tried making copies and they too come out as blank pages. I have tried printing directly from the computer through USB and WiFi and it is only printing blank pages. Don’t know what else to try
09-10-2019 03:51 PM
Welcome to HP support community.
Manually clean the area around the ink nozzles
Gather the following materials:
A clean, lint-free cloth or a clean, dry cotton swab
Distilled or bottled water
Do not use tap water because it might contain contaminants that can damage the printhead.
Open the ink cartridge access door.
Wait until the printer is idle and silent before you continue.
Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
Hold the ink cartridge by its sides.
Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
Clean the face and edges around the ink nozzle with the cloth or swab.
Do not clean the ink nozzle plate.
Nozzle plate - Do not clean
Area surrounding ink nozzle - Do clean
Ink cartridge contacts - Do not clean
Wait 10 minutes for the cleaned area to dry before you continue.
Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
Repeat these steps to clean around the nozzles on the other ink cartridge.
Close the ink cartridge access door.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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I am an HP Employee
01-11-2020 03:50 PM
@jprtinker Welcome to HP Community!
I understand that you are getting blank pages.
Please let me know if you are using HP genuine ink cartridges.
Have you replaced the ink cartridges and check for the issue?
Please clean the contact of the ink cartridges and check.
- For a start please print a test page by following the steps from this printer’s user guide http://hp.care/2t9k5tz and check if it prints it out correctly. Please refer to pages 135 and 142 only on how to do it.
- If it prints the test page correctly the printer may not have any hardware issues and it could be driver related.
If the teste page prints fine, you have to reinstall the printer drivers.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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