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‎01-13-2020 04:46 AM

HP Recommended
Product: ExampleHP ENVY 554
Operating System: macOS 10.15 Catalina

I am trying to print a photo. My printer will not select paper from the photo tray. If I load ordinary paper into the main tray it prints but as soon as i load the main tray with photographic paper then although thprint m akes all the right noises for printing the sheet comes out blank with some short streaks on the back. I have reloaded the drivers but can't seem to get it to work.

1 REPLY 1

‎01-15-2020 09:10 AM

HP Recommended

Hi @chips4011

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using a HP ENVY 5540 printer?

 

This printer has a specific photo tray. If you are trying to print on photo papers, kindly insert the photo papers into the photo tray.

Refer to this document to know how to load photo papers.

 

Before printing, check the print settings on the MAC. Make sure the right paper type and size have been selected.

Refer to this document to know how to make changes to the print settings.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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