cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 0 0 0
Message 1 of 1
331
Flag Post

HP Easy Start (Mac 10.14 Mojave) Stuck

HP Recommended
HP Easy Start
macOS 10.14 Mojave

Hi,

I have an HP OfficeJet Pro 8620.

 

I have uninstalled all previous HP apps, rebooted & the HP Easy Start app still gets stuck in the same place. It's been stuck for over an hour. I have to force quit & when I reboot & try again, the exact same thing happens.

 

I also can not install the HP printer driver via System Preferences under Printer & Scanners. It can't locate the driver it says. I have even tried to do "Reset Printing System" and it still did not let me install the printer driver. 

 

I do not have a firewall active. And when I look on the HP website for the printer driver, my only option is download this HP Easy Start app, which does not work. Why can't I simply download the printer driver?

 

I have this really printer just sitting here & I can't use it because I can't install the printer driver. Very frustating. Does anyone have any solutions for this?

 

Thank you,

-Doren

Screen Shot 2018-10-23 at 7.01.39 PM.png

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation