cancel
Showing results for 
Search instead for 
Did you mean: 
JDBC
New member
2 1 0 0
Message 1 of 3
101
Flag Post
HP Recommended

Solved!

HP Easy Start cannot install printer

HP Officejet Pro 8600
macOS 10.15 Catalina

I have been attempting to use the HP Easy Start program to add scanning functionality to my mac. The app goes through the process of downloading and installing the HP Easy Scan software, but fails when it attempts to change the printer's driver to an HP branded driver. If I leave the printer with the default driver, the HP Easy Scan cannot find it. I attempted to reset the printing system and restarting the laptop, but to no avail. Any advice how I can obtain full functionality of the printer on my mac?

2 REPLIES 2
Level 16
Level 16
26,393 26,117 4,659 10,260
Message 2 of 3
83
Flag Post
HP Recommended

Solved!

HP Easy Start cannot install printer

Hi,

Download and install below drivers package:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Once completing the installation, go to System Preferences > Printers & Scanners and click the plus sign.

Select your printer and then select HP Officejet Pro 8600 from the Use drop-down menu, then press Add.

 

Now you should gain full functionality of your printer with your Mac.

 

For any issues, also make sure your Mac is fully updated with 10.15.3, click the Apple icon > About This Mac to make sure it is up to date, click Software Update there to install missing updates.

 

Shlomi

2019_MeetupAward_Signature_FINAL(1).png
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
JDBC
New member
2 1 0 0
Message 3 of 3
73
Flag Post
HP Recommended

Solved!

HP Easy Start cannot install printer

Thank you! That worked beautifully. It would be helpful to have that driver package available alongside the HP Easy Start download in case this happens in the future.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation