cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
LouC27
New member
2 1 0 0
Message 1 of 4
119
Flag Post
HP Recommended

HP Envy 110e printer rejecting genuine ink cartridges

ENVY 110
macOS 10.13 High Sierra

Ink cartridges (twin pack HP300 black/Tri) purchased from well known reputable retailer. Cartridges are definitely genuine, but message for black cartridge is advising not genuine.

3 REPLIES 3
HP Support Agent
HP Support Agent
11,267 11,246 762 747
Message 2 of 4
95
Flag Post
HP Recommended

HP Envy 110e printer rejecting genuine ink cartridges

@LouC27

 

Welcome to HP Support Community

 

Try updating the printer Firmware and check if that helps

 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Thank you 😊

 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
LouC27
New member
2 1 0 0
Message 3 of 4
84
Flag Post
HP Recommended

HP Envy 110e printer rejecting genuine ink cartridges

This hasn't worked. I have installed updated software and tried to set up HP Smart but to complete this I need to print out a code number. Because my printer is still rejecting both brand new sets of ink cartridges I am unable to print this code. Very frustrating. Is it rejecting the inks because it did so the first time I installed them, so will now always do so? I cannot afford to buy any new ink. I am certain these inks should be OK. They are from a well known reputable seller with good reviews. Also the message I receive changes - sometimes it says the cartridges are not genuine and sometimes it indicates they are damaged. My printer is an ENVY 110.

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,267 11,246 762 747
Message 4 of 4
72
Flag Post
HP Recommended

HP Envy 110e printer rejecting genuine ink cartridges

@LouC27

 

I suggest we perform a Semi-Full Reset

 

Since these steps are specific to your printer, I have sent you the instructions in a private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation