HP Envy 110e printer rejecting genuine ink cartridges

[LouC27]

Ink cartridges (twin pack HP300 black/Tri) purchased from well known reputable retailer. Cartridges are definitely genuine, but message for black cartridge is advising not genuine.

[KrazyToad]

@LouC27

Welcome to HP Support Community

Try updating the printer Firmware and check if that helps

You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Thank you 😊

[LouC27]

This hasn't worked. I have installed updated software and tried to set up HP Smart but to complete this I need to print out a code number. Because my printer is still rejecting both brand new sets of ink cartridges I am unable to print this code. Very frustrating. Is it rejecting the inks because it did so the first time I installed them, so will now always do so? I cannot afford to buy any new ink. I am certain these inks should be OK. They are from a well known reputable seller with good reviews. Also the message I receive changes - sometimes it says the cartridges are not genuine and sometimes it indicates they are damaged. My printer is an ENVY 110.

[KrazyToad]

@LouC27

I suggest we perform a Semi-Full Reset

Since these steps are specific to your printer, I have sent you the instructions in a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😊

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