LouC27 Student
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HP Envy 110e printer rejecting genuine ink cartridges

ENVY 110
macOS 10.13 High Sierra

Ink cartridges (twin pack HP300 black/Tri) purchased from well known reputable retailer. Cartridges are definitely genuine, but message for black cartridge is advising not genuine.

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HP Support Agent
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HP Envy 110e printer rejecting genuine ink cartridges

@LouC27

 

Welcome to HP Support Community

 

Try updating the printer Firmware and check if that helps

 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Thank you 😊

 

 

KrazyToad
I Am An HP Employee

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