02-12-2019 04:27 AM
Ink cartridges (twin pack HP300 black/Tri) purchased from well known reputable retailer. Cartridges are definitely genuine, but message for black cartridge is advising not genuine.
02-14-2019 08:36 AM
02-18-2019 03:47 AM
This hasn't worked. I have installed updated software and tried to set up HP Smart but to complete this I need to print out a code number. Because my printer is still rejecting both brand new sets of ink cartridges I am unable to print this code. Very frustrating. Is it rejecting the inks because it did so the first time I installed them, so will now always do so? I cannot afford to buy any new ink. I am certain these inks should be OK. They are from a well known reputable seller with good reviews. Also the message I receive changes - sometimes it says the cartridges are not genuine and sometimes it indicates they are damaged. My printer is an ENVY 110.
02-18-2019 02:29 PM
I suggest we perform a Semi-Full Reset
Since these steps are specific to your printer, I have sent you the instructions in a private message
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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