02-03-2020 06:31 AM
HP Envy 4500 the printer always prints double sided even when I untick the 'two sided' check box.
the only option is to, for example, to enable print page 1 to 1, print 2 to 2, etc to avoid this.
I think HP should respond to this. It is totally annoying, and why should I pay £50 to pay for their technical support?
02-05-2020 08:49 AM
@ryszard77, Welcome to HP Support Community!
I understand you'd want to disable the two-sided printing. When you set up a duplex printing job, the settings might carry over to the next print job. Additionally, some HP printers come with a duplex printing set as the default. To change back to one-sided printing, turn off the duplex setting in the print window.
To preserve duplex or one-sided settings for future print jobs, complete the print job with the desired settings, click the Presets menu, select Save Current Settings as Preset, and then give the preset a name such as One-Sided Documents.
Additionally, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted for further assistance.
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