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‎10-13-2019 08:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Mu Envy 4500 printer will no longer print from (one) of my laptops however I can scan documents from the printer to my laptop.  I am connected through my home network to the printer.  I am able to print from other devices to the printer.

I have uninstalled all HP drivers and programs and reinstalled the software.  When I try to install the printer as a new printer I get the error that the printer network installation was unsuccessful (it couldn't be installed over the network.  Please help, I am my wits end!!

3 REPLIES 3

‎10-14-2019 12:43 PM

HP Recommended

Are you able to access the EWS?

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‎10-22-2019 07:44 PM

HP Recommended

Yes I am.  I am able to print a test page without any issues.  I can also print from my other laptop and phones on the network.

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‎10-22-2019 08:37 PM

HP Recommended

Run the HP print & scan doctor program.

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