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HP Recommended

HP Envy 4500

Macbook Pro
macOS 10.15 Catalina

This printer has never printed color, no matter what I do.  It also rejects remanufactured ink cartridges.

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HP Support Agent
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Message 2 of 2
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HP Recommended

HP Envy 4500

Hi @RonWJ

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

Try the steps in the document to resolve the issue-Error Indicates Faulty Ink Cartridge  and Black Ink Not Printing and other Print Quality Issues 

 

If the issue persists, I suggest you contact the cartridge manufactures 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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