cancel
Showing results for 
Search instead for 
Did you mean: 
Kdotson94
New member
1 0 0 0
Message 1 of 2
56
Flag Post
HP Recommended

HP Envy 4502 Cartridges

My HP Envy 4502 has been working  just fine, then all of a sudden I get an error message saying cartridges are not intended for use in this printer. 

1 REPLY 1
HP Support Agent
HP Support Agent
23,232 23,188 1,943 3,065
Message 2 of 2
30
Flag Post
HP Recommended

HP Envy 4502 Cartridges

@Kdotson94 Welcome to HP Community!

I have a few steps that should help resolve this issue:

 

Step 1: Verify the ink cartridge numbers

Make sure the ink cartridge numbers match your printer and country/region.

Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.

If the error persists, continue to the next step.

 

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

If the error persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation