cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
52
Flag Post
HP Recommended

HP Envy 4520 AIO needs to be reinstalled with every. single. use.

HP Envy 4520
Microsoft Windows 10 (64-bit)

So, my HP Envy 4520 printer IS on the supported drivers for Win10 list... but needs to be reinstalled every single time I use it. 

Every. Single. Time. 

Sometimes it "forgets" that colour printing is an option. Sometimes it forgets how to print double-sided papers, a thing it has always been able to do. Suddenly, nope! It can't! I need to *manually* feed the paper into the tray for it to print double-sided pages while it gives me a pop-up prompt to do so. 

Test page prints in colour just fine. I just don't have that option with anything else, including Adobe Acrobat, Word, or internet printing. Black and white only, even under Advanced Settings. It only gives me a quality option.

In order to have colour printing again, I have to reinstall the printer completely. Over and over again. I've reinstalled it twice this week.

Then it forgot that it was wireless and gave me an Instant Ink connection error with every document. But it was clearly still printing, so??? Reinstall again. Wired this time. Nope, a few days later, docs started piling up on the print spooler. Everything is connected just fine. It just can't print. Printing to the HP printer suddenly wasn't an option- everything was shifting to XPS. No settings have changed otherwise. But it's under Printers! So I had to reinstall AGAIN. 

HP told me that if I wanted this fixed, I had to pay them for a warranty. Hahaha nope. But they have no problems charging my card for their Instant Ink services for all this ruined paper I can't use because nothing has printed correctly... So I need a fix. 

And if I have to, I'm getting a different brand of printer.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,519 10,499 786 779
Message 2 of 2
26
Flag Post
HP Recommended

HP Envy 4520 AIO needs to be reinstalled with every. single. use.

@whysignup, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation