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Nancy_T1
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Message 1 of 2
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HP Envy 4520 printer stopped connecting to WI-FI after udpate!

Envy 4520
Microsoft Windows 10 (64-bit)

In mid December my printer display gave me a message that an update for my printer was needed, which I did.  Now I can no longer connect through my wi-fi (printer shows it is connected by computer does not recognize it) and I can print sometime through the WI-FI direct feature - which is sporadic.  I can no longer print from my Iphone either - Geek squad tried to fix with no luck - suggested I contact HP - which is impossible  - anyone else have this problem

 

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Message 2 of 2
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HP Recommended

HP Envy 4520 printer stopped connecting to WI-FI after udpate!

Hello,

I'd suggest you to try the below steps ..

  1. Uninstall the printer software.
  2. Restart the PC
  3. While the printer is ON, unplug the power cord from back of the printer.
  4. Wait for 60 seconds and then connect the power cord to the printer. If printer does not power On automatically, press the ON button to do so.
  5. You may download and install the HP SMART APP for windows 10 using the below URL which should enable you to print and scan using your printer..
  6. You may also download and install the printer software in-case you are not comfortable using the SMART APP using the below URL.
Regards,
Jabzi

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