HP Envy 4520 will not print color

[lm4schner]

HP Envy 4520 will not print anything in color. Ink cartridges are full. Have uninstalled and re-installed drivers. Printer properties are set to print in color. Cannot figure out how to talk to an real life human at HP to ask for help. Any suggestions?

[Betty0610 · Accepted solution]

@lm4schner

Welcome to the HP Support Community.

Are you able to copy in color?

 Let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[lm4schner]

Thank you.

Following these simple instructions fixed my printing issue.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)

[Gerhard_Germany]

Thank  you i did this everthing Remove driver manual IP adress dowload and install "EN4520_Full_WebPack_1122.exe"

But the Printerdriver shows still no option to print in color.

Thank you

[KimSheffield]

This did not work for me. My HP Envy 4520 prints in color from other laptops, but not from my work laptop. Could there be some kind of administrative restriction on it since I am not the administrator of my teacher laptop? I used to be able to print in color from my teacher laptop until they reimaged it at work. It also shows as offline on my home PC after getting a new AT&T gateway router.