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‎02-16-2020 02:27 AM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

For some reason my word document will now allow me to print in colour.  This is driving me mad.  I have uninstalled the printer.  Reinstalled the printer and still not luck

1 REPLY 1

‎02-16-2020 02:34 AM

HP Recommended

@Mags451 

Hello,

In order to solve this problem, configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

I remain at your disposal in case of need.

Best regards,:Wink:



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