cancel
Showing results for 
Search instead for 
Did you mean: 
char8272
New member
3 2 0 0
Message 1 of 5
85
Flag Post
HP Recommended

HP Envy 4620 Won't Print Color

Envy 4620
Microsoft Windows 10 (64-bit)

I have removed the printer, software, and folders and reinstalled 5 times, but do not have the option to print in color. it does not appear under any of the dialog boxes or printer properties. it prints fine from a test page, but not through apps.

I have ink, paper, and everything is up-to-date.

What is going on? Help!

4 REPLIES 4
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 2 of 5
44
Flag Post
HP Recommended

HP Envy 4620 Won't Print Color

@char8272

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

0 Kudos
char8272
New member
3 2 0 0
Message 3 of 5
37
Flag Post
HP Recommended

HP Envy 4620 Won't Print Color

As mentioned, I did this five times. I finally got it to print color using the HP PCL3 A-size Printer Class Driver which someone in the community suggested, since the other wouldn't work. However, it is very slow and prints at 600 dpi without an option to select a lower resolution.

 

It is definitely an HP driver issue.

0 Kudos
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 4 of 5
34
Flag Post
HP Recommended

HP Envy 4620 Won't Print Color

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

0 Kudos
char8272
New member
3 2 0 0
Message 5 of 5
32
Flag Post
HP Recommended

HP Envy 4620 Won't Print Color

Welcome for what? This is just a workaround. It still does not print properly.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation