• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-06-2020 11:27 AM

HP Recommended
Operating System: Mac OS X 10.8 Mountain Lion

Hi, I have just purchased an HP Envy 5010 printer and the setup cartridges are missing. I have some brand new cartridges installed and like a lot of people, have found out you need the setup ones to do a first time setup. I have found a few ways to bypass this on other models but not for an Envy 5010. Can it be done? Thanks in advance.

 

Noah Sivarajah

1 person had the same question
2 REPLIES 2

‎06-06-2020 12:24 PM

HP Recommended

Hello, 

 

If this printer is new one and you have tried setting it up for the first time, then i am sure the SETUP cartridges should be available in the box. 

The printer need these SETUP ink cartridges from first time printer initialization. 

The best option is to return the printer form where you purchased. 

 

However, click on ENVELOPE icon on top right corner of this page to access more information.

Regards,
Jabzi
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎06-06-2020 01:53 PM

HP Recommended

Hello,

Hope the steps provided in the private message fixed the issue you had called in for.?

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.