cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
106
Flag Post
HP Recommended

HP Envy 5014 not connecting to wifi after update

HP Envy 5014 Prinrer
Microsoft Windows 10 (64-bit)

I was able to print documents earlier then suddenly my printer downloaded an update. After the update is installed, it's unable to detect my wifi. I tried resetting the network but still the printer wasn't able to detect any wifi connection. My other devices are okay and they are all connected to my wifi. The HP update bricked my printer. How to fix this?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,443 7,430 551 591
Message 2 of 2
55
Flag Post
HP Recommended

HP Envy 5014 not connecting to wifi after update

@pewfad, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • What is the make and model of your router?

Keep me posted for further assistance.

 

 

 

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation