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HP Envy 5020 double sided multiple copies

HP Envy 5020
Microsoft Windows 10 (64-bit)

When I print multiple copies of a landscape document (or two portrait pages to a page) double sided, the first, third, fifth etc. copies print perfectly (double sided, landscape, flipped on long edge), whereas the second, fourth, sixth etc. copies print in portrait double sided so some of the content is missing off the right hand side of the page.

 

Any ideas? 

 

Thanks

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HP Envy 5020 double sided multiple copies

Hi @acphogg

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using a full-featured HP driver to print?

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Check the print settings on the app you are trying to print from.

Click here to check the default print settings for a Win PC.

 

Clean reinstallation of Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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