02-18-2020 09:55 AM
On a random basis when I switch on my computer the printer goes offline and won't print. I Have an HP Envy 23 PC. The printer works fine as it will print from my laptop, my iphone and ipad, it's just the connected PC it has problems with. I've tried the scan doctor which told me the problem was fixed and then it wouldn't print the test, I've tried switching on and off, I've tried switching PC and wifi router on and off. It's hopeless and very frustrating.
02-20-2020 11:07 AM
Welcome to HP support community.
Use HP Print and Scan Doctor to check connectivity
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print.
Assign manual IP address and that should fix the issue.
On the printer control panel display, from the Home screen, touch ( Setup ), touch Tools, and then touch Network configuration Report.
Setting a Static IP Address
Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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