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‎05-13-2020 07:20 PM

HP Recommended

hi i have just bought a brand new HP Envy 5032 printer installed the ink cartridges provided but it will just not print magenta i have reinstalled drivers and firmware again and all followed the online steps when i take the cartridge out and i wipe it with a tissue after a while magenta appears when then when i print it doesn't show on my printouts

3 people had the same question
2 REPLIES 2

‎05-21-2020 08:50 AM

HP Recommended

Hi @Zeenie

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the printer is not printing in magenta. Let us try these steps to resolve this issue:

 

Kindly perform steps 10 and 13 from this document.

 

Once done, print a print quality report

  1. On the printer control panel, swipe left on the display, and then touch Setup.

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

  4. Look for Magenta.

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-11-2020 08:39 AM

HP Recommended

Magenta still not printing despite following the steps you provided.

1 person found this reply helpful
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