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kthblack
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HP Envy 5055 Won't print in Color - Win10 Office applications

Envy 5055
Microsoft Windows 10 (64-bit)

My HP Envy no longer allows me to print in color from MS applications such as Power Point.  My Laptop runs on Windows 10 and connects to the printer over Wifi.  The printer can print test pages in color with no issue.  However when I attempt to print a document, it previews in grayscale.  

 

The MS app allows me to select color as a printing option but the document preview does not update to color.  Neither does the document print in color.  The document options on the printer preferences in the control panel only allow me to select between monochrome or grayscale.   

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HP Envy 5055 Won't print in Color - Win10 Office applications

@kthblack

 

I have gone through your Post and would like to help

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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kthblack
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HP Envy 5055 Won't print in Color - Win10 Office applications

Thanks KT for the quick reply.  Your solution was spot on and I'm printing in color again 🙂

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