HP Envy 5540 carriage jam and ink cartridges not installed

[Rhianna1]

Okay so basically my printer is coming up saying that I have a carriage jam and that my ink cartridges aren’t installed. 

there’s no carriage jam, ink cartridges are in and are not damaged at all, no tape on them either. Carriage has been completely cleaned and emptied, and I’ve tried doing a hard reset and factory reset but it’s still not working, can’t even connect the printer back up to the WiFi because the error messages pop up all the time.

i know at this point that I need to get it serviced but it’s out of warranty and I’m fed up of waiting ages to be connected for a call and the online chat doesn’t help what so ever. It turns out it’s out of warranty - although I seem to remember buying it with 3 years but it ran out in 2017, the year I bought it 😕 not HP’s fault though, probably where I bought it from.

Can anybody help? I’ve done what HP have told me to do multiple times. Does anybody know how much it costs to get it serviced or is it just worth buying a new printer? I ideally need it to be fixed before Wednesday but I doubt that will happen

thanks! 

[sandytechy20]

@Rhianna1

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here,

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.