06-02-2019 10:09 AM
Have spent hours online to no avail. When wish to print, there is no option to print in color. Occasionally text will print in color, but images never do and text usually does not.
06-02-2019 10:41 AM
Not printing in color / black could be because of ...
- Ink Cartridges
- Print driver settings
- Full featured printer software not being installed.
Try making a COLOR Copy of a document or picture, if the issue still persists, then most probably its got nothing to do with the software or print driver settings. You may have to ensure there is enough ink in cartrdige ( atleast 25% ) and run the Clean Cartridge routine from the printer front panel for atleast 3 times.
Below is the troubleshooting document that should help in how to fix the missing color issue.
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
06-15-2019 01:28 PM
I have tried to follow the same procedure as above but to no avail. The test page prints the color components, but there are no color printing options in the print menu (the grayscale option is not listed under Advanced setting. The menu system just does not show any options for color selection.
06-18-2019 03:22 AM
Welcome to the HP Support Community.
Are you able to copy in colour? Also, to help you further with this, let us know the Operating System installed on the device your Printer is connected to.
I am an HP Employee