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HP Envy 5540 will print test page and ink test pages in colour but will not print in colour

HP Envy 5540
Microsoft Windows 10 (64-bit)

This printer has previously worked fine and I have not changed any settings.  However, every time I print to it recently, the copies come out in black and white. I've researched this online and have tried the following fixes so far:


1) Checked setting in printer preferences are not set to grey-scale but this option is not available.

2) Installed new colour ink cartridge.

3) Uninstalled printer and reinstalled.

4) Installed latest driver from 


When I go to printer preferences, the option to choose colour or black and white appears to be missing so I think this must be the root of the problem. This is also the case when I go to advanced settings (see screengrabs below.

Any help on this would be much appreciated 🙂






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HP Envy 5540 will print test page and ink test pages in colour but will not print in colour

Hi @Bearos


Welcome to the HP Support Community. I'd be happy to assist you with the print settings. 


Please try these steps to add the printer using the IP address - 


1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 


Hope this helps! Keep me posted. 


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I am an HP Employee

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