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G-SueC
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HP Envy 5546 Copy function has stopped working

HP Envy 5546
macOS 10.15 Catalina

My HP Envy 5546 Copy function has stopped working. I put a document on the printer, press the Copy function which takes me to the next screen. When I click on Start Black or Start Colour, nothing happens. I have switched the Printer off both by the on/off button, and by removing the plug from the electric socket and this has not helped. I have checked the Firmware and that is up to date. Nothing changed prior to this happening. I can still Print from my Devices and I can Scan. The ink cartridges are not empty. Has anyone got a solution please?

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HP Support Agent
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HP Envy 5546 Copy function has stopped working

@G-SueC

 

I have gone through your Post and would like to help

 

At this point I suggest we perform a Semi Full Reset

 

Since these steps are specific to your printer, I have sent a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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G-SueC
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HP Envy 5546 Copy function has stopped working

Thank you so much Krazy Toad, your solution worked perfectly. I followed your instructions for a Semi Full Reset and I am now able to copy again on my HP Envy 5546. Thank you again, I really appreciate your help. 

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HP Support Agent
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HP Envy 5546 Copy function has stopped working

@G-SueC That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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