01-07-2020 09:31 AM
Hi, My Envy 5546 won't print in colour yet a test page produces colour okay as do colour photocopies.
Any advice most welcome!
Solved! Go to Solution.
01-09-2020 01:02 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing color.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
01-11-2020 05:41 AM
Thanks for the advice. As my printer prints in colour when photocopying or printing a test page I'm not sure why the solution might be that it is out of colour ink? I have checked the settings and can confirm it is not set to print in greyscale.
01-11-2020 05:59 AM
Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues.
If the issue still persists, try re-installing the printer driver -
1. In the search box, type and open "Uninstall a Program".
2. Look for HP Printer software.
3. Right-click to uninstall.
4. In the search box, type and open “Devices and printers”.
5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6. Open the run command with the "Windows key + R" key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8. Click on the "Drivers" tab.
9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10. Select Ok.
11. Select Apply and Ok on the Print Server Properties windows.
12. Close Devices and Printers Once the software and drivers are removed.
13. Restart the computer.
14. Download and install the software and drivers from here for Windows 10 (64-bit).
15. Click on the downloaded file and follow the on-screen instructions.
Let me know how that goes 🙂
I am an HP Employee