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chamunich
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HP Envy 5547 printer asks for alignment at start-up but impossible to start the alignment

HP Envy 5547

Hello,

each time I start my printer, it recommands an alignment. However when I click on "OK" to start the alignment nothing happens.

It I click on "later" it leaves this page but I cannot copy or scan. However, printing from the PC works fine, as well as printing quality diagnostics.

I tried to update the printer to the latest version without effect. I tried to restore the factory settings without effect.

I hope to find a more complete factory reset or a viable option to do this alignment, if you have a solution I would be really grateful!

Thanks in advance !

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HP Envy 5547 printer asks for alignment at start-up but impossible to start the alignment

@chamunich,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to complete the alignment process.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • What is the operating system you are using?
  • Are you getting any error related to alignment?

Meanwhile, I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/11503719/d...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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chamunich
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HP Envy 5547 printer asks for alignment at start-up but impossible to start the alignment

Hi !

I tried this the day you answered me but it didn't work. 

I left the printer without alimentation during 1 day and tried again today with success!

Finally the printer printed the alignment page and I was able to complete the alignment. Now the scan works as a charm!

Thank you a lot for the fast and effective support, I wish you all a merry Xmas and a happy new year!

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HP Envy 5547 printer asks for alignment at start-up but impossible to start the alignment

@chamunich,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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