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‎02-05-2020 12:45 PM

HP Recommended
Product: Envy 5640
Operating System: macOS 10.15 Catalina

I have replaced my old Envy 5640 with another one (second hand). Every time I print from my Mac, Windows laptop or mobile for I get prompted to enter a username and password. It seems to happen with all applications. 

 

Any help on how to resolve this gratefully received. 

3 REPLIES 3

‎02-08-2020 02:40 AM

HP Recommended

Hi @NKB65

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

To better assist you - Can you post a picture of the password prompt?  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎02-09-2020 03:38 AM

HP Recommended

Hi

 

Please find attached a screen grab of the msg that is appearing.

 

Thanks for your help.

 

Neil

 

NKB65_0-1581244698430.png

 

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‎02-11-2020 06:50 AM

HP Recommended

Thanks for replying @NKB65

 

As you are experiencing this issue while printing from other devices too, this could be the EWS password. I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Let me know how that goes. 

Asmita
I am an HP Employee

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