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HP Envy 5660 doesn't maintain connection to computer during scanner operation

HP Envy 5660
macOS 10.14 Mojave

Scan operations fail, because the multifunction device can't maintain its connection to the computer (iMac, OS 10.14 (Mojave)).  The MFU will print documents, though.

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HP Envy 5660 doesn't maintain connection to computer during scanner operation

@iccohn, Welcome to HP Support Community!

 

This could just be an issue with the HP Easy Scan application or the computer itself. Let us try to isolate the issue-

 

Have you tried using a different application to scan? If no, try using other apps.

 

Refer to the document HP Printers - How to Scan (Mac), try scanning using the HP Smart App or Apple Image Capture and see if that works.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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