12-22-2019 10:28 AM
I have the envy 5660 printer. Both inks are half full. I don't use the printer very often and run into issues where the black ink is very faded when printing. Is there any way to revive it or do i need to get new ink. I hate wasting money on ink. Ive tried using a non fiber moist towel to wipe the ink cartridges and the ports per HP but still won't print correctly.
12-24-2019 03:03 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing print quality issues.
Don’t worry, I assure you I will try my best to get this sorted.
Are you facing the same issue when you make a copy?
Meanwhile, I recommend you follow the below steps and check if it helps.
Follow these steps to align the printer from the control panel.
Load U.S. letter or A4 size, unused, plain white paper into the input tray.
On the printer control panel, swipe the display to the left, and then touch Setup.
The Setup menu displays.
Swipe the display down, and then touch Printer Maintenance.
Touch Align Printer.
After the printer prints the alignment page, touch OK, and then recycle or discard the alignment page.
Try to print.
If you continue facing the issue, then replace the ink cartridge and check.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee