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HP Envy 5660 printing problem

HP Envy 5660
Microsoft Windows 10 (64-bit)

I was using cable internet then switched to ATT Broadband. After setting everything up I cannot print anything when I'm online. Any idea what problem is? Printer shows that I'm online with good signal. Rechecked  network name and password, everything is as it should be. I'm running windows 10. Printing worked fine when I was using cable. 

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HP Envy 5660 printing problem



I have gone through your Post and would like to help


I suggest you download and run the HP Print And Scan Doctor: Link:


Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 


Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


I Am An HP Employee

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