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dslewis
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HP Envy 5660. skips every other line in black and white (color is ok) .Same with copies!

HP Envy 5660
Microsoft Windows 10 (64-bit)

Printer skips every other line for black and white from computer and on copies as well.  The color is okay.  I tried the hard shut down and reset (cartridges removed & replaced).   Went through HP updates, etc.   No change.  

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HP Recommended

HP Envy 5660. skips every other line in black and white (color is ok) .Same with copies!

@dslewis Welcome to HP Community!

Vertical or horizontal lines or color bands are typically caused by fingerprints, smudges, or debris on scanner parts, cartridge issues, or there is a power or calibration issue with the scanner mechanism.

 

Step 1: Clean the scanner parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

 

Read one of the following sections for steps to clean these components, depending on your printer type.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE - under Lines or color bands in copies

(By the end of this article all the issues should be resolved)

 

If the issue persists, please upgrade the printer firmware using the steps mentioned here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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