12-23-2019 03:09 PM
Printer skips every other line for black and white from computer and on copies as well. The color is okay. I tried the hard shut down and reset (cartridges removed & replaced). Went through HP updates, etc. No change.
12-25-2019 05:32 PM
@dslewis Welcome to HP Community!
Vertical or horizontal lines or color bands are typically caused by fingerprints, smudges, or debris on scanner parts, cartridge issues, or there is a power or calibration issue with the scanner mechanism.
Step 1: Clean the scanner parts
Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.
Read one of the following sections for steps to clean these components, depending on your printer type.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE - under Lines or color bands in copies
(By the end of this article all the issues should be resolved)
If the issue persists, please upgrade the printer firmware using the steps mentioned here
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