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‎01-02-2020 05:34 PM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

I am having difficulties printing - missing parts, streaks through photos, and such. I have found suggestions that tell me to click on Setup, then on Printer Maintenance, and then select 'clean printheads'. Except there is NO option to clean printheads. I can clean ink cartridges, clean smears, align things, but no cleaning of printhead. Is it hiding somewhere??

4 people had the same question
9 REPLIES 9

‎01-02-2020 11:35 PM

HP Recommended

To clean the cartridges from the printer display take a look at page 80 in this link.

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‎01-03-2020 09:44 AM

HP Recommended

Yes, I have seen that. However - as I stated in my original post - there is NO 'clean printhead' option under Setup/Printer Maintenance. 

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‎01-03-2020 03:05 PM

HP Recommended

Did you install the full version of the HP software?

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‎01-03-2020 08:10 PM

HP Recommended

As far as I know (or can remember), I installed software. Is there something specific I should look for or should I simply go online somewhere and re-download the software?

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‎01-03-2020 11:57 PM

HP Recommended

You can find the software here.

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‎01-04-2020 05:31 PM

HP Recommended

I went to the link and downloaded the software. When I double-clicked on the exe file, it showed me a screen asking me to choose what I wanted it to do. One option was add a new printer, or configure the wireless network, and there was one other option I can't remember which didn't apply. So I chose 'add a new printer'. After that, absolutely nothing happened. I went back to the website and downloaded it again, and again chose 'add a new printer', and again, nothing happened. No installation, no download, no nothing. 

All I want to do is clean the dang printheads because when I try to print on photo paper, it's got a bunch of grainy stuff and streaks in it. Why does this have to be such a problem??

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‎01-04-2020 06:22 PM

HP Recommended

Two things, I did provide you the info on how to use the printer panel to clean the print head.

Also you need to uninstall the HP software b4 installing it again.

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‎01-04-2020 08:37 PM

HP Recommended

Okay, I have said twice now that there is NO CLEAN PRINTHEAD option on my printer panel under 'settings/printer maintenance'. I also do not know how to uninstall the existing printer software. 

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‎01-05-2020 06:47 PM

HP Recommended

In the search box on the taskbar, type Control Panel and select it from the results.
Select Program and Features
Select your HP Printer 
Select Uninstall 

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